Josh Grant, a 26-year-old Londoner, told that the Apple refused to open up the fondleslab (presumably locked to her Apple ID) of his mum’s Apple ID and password even though he has sent them copies of his mother’s death certificate and will, demanding more evidence that she wished her account to be accessed.
Mr Grant said, ” We’ve provided the death certificate, will and solicitor’s letter but it wasn’t enough. They’ve now asked for a court order to prove that mum was the owner of the iPad and the iTunes account but we couldn’t get written permission because mum had died. So my brother has been back and forth with Apple, they’re asking for some kind of proof that he can have the iPad.
Apple says its security measures have led the industry in helping customers protect lost or stolen devices. It added that a measure called Activation Lock also gave customers control of their device and acted as a theft deterrent.